I don't remember exactly how this worked anymore, unfortunately, but I had a similar problem, and I ended up deleting DTG from my Palm (Tungsten E), deleting it from my computer, and re-installing it completely. There was one file in particular that I had to get rid of for this to work. I found the instructions online - either at the DTG/DataViz website (I think this was where it was) or by googling the error.
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Date: 2006-01-09 10:07 pm (UTC)